Shipping Policy

Last updated: August 8, 2026

This Shipping Policy explains how orders placed through Paddock Dream are processed, shipped, and delivered.

Paddock Dream is operated by ECOMGMD.

By placing an order through our website, you agree to the shipping terms described below.

Order Processing

All orders are normally processed within 2–4 business days.

Business days are Monday through Friday and exclude weekends and public holidays.

Processing time refers to the period required to verify, prepare, package, and transfer your order to the shipping carrier. Processing time is separate from the estimated delivery time.

During sales, new product launches, holidays, restocks, promotional periods, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Where We Ship From

Most Paddock Dream orders are shipped from our international fulfilment facilities.

Certain products that are regularly stocked may be shipped from a United States fulfilment facility or another available warehouse.

Products contained within the same order may occasionally be shipped separately depending on inventory availability, product type, or fulfilment location.

If your order is divided into multiple shipments, you may receive more than one tracking number and the packages may arrive on different dates.

There will be no additional standard shipping charge solely because an order is divided into multiple shipments.

Shipping Rates

Our standard shipping rates are:

Standard Shipping: $3.99

Free Standard Shipping: Available on orders with a qualifying subtotal of $100 or more.

The $100 free-shipping threshold is calculated after discounts and before any applicable taxes, customs duties, import charges, shipping-protection fees, or other additional fees, unless otherwise stated at checkout.

Free shipping applies only to eligible shipping destinations and qualifying orders.

Certain remote locations, oversized shipments, restricted destinations, or special products may not qualify for free shipping.

The shipping rate shown at checkout will be the final applicable rate for your order.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

United States

Estimated delivery time:

7–14 business days after processing

The total estimated time from placing the order to delivery is normally approximately 2–3 weeks.

International Orders

Estimated delivery time:

16–24 business days after processing

International delivery times may vary depending on the destination country, customs processing, local postal services, and other circumstances outside our control.

These delivery windows are estimates and are not guaranteed delivery dates.

Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

The order confirmation does not mean that your order has shipped.

Please review your order confirmation carefully and contact us as soon as possible if you notice an incorrect product, size, colour, quantity, email address, or shipping address.

We cannot guarantee that an order can be modified after it has entered processing.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take up to 72 hours after shipment confirmation to become active or display movement.

A tracking status may remain unchanged for several days while a package is moving between distribution centres, countries, carriers, or customs facilities.

This does not necessarily mean that the package has stopped moving or has been lost.

Multiple Packages

Depending on the items ordered and the fulfilment locations available, an order may arrive in more than one package.

Separate packages may:

• Be shipped on different dates.

• Use different shipping carriers.

• Have different tracking numbers.

• Arrive at different times.

Receiving only part of an order does not necessarily mean that another item is missing.

Please review all tracking numbers included in your shipping confirmation emails before contacting us.

International Orders

Paddock Dream ships internationally to eligible destinations available through our checkout.

International customers are responsible for ensuring that products ordered from our website can legally be imported into their destination country.

International packages may be inspected, delayed, or held by customs authorities.

ECOMGMD and Paddock Dream do not control customs processing times or decisions made by customs authorities.

Customs Duties, Taxes, and Import Fees

International orders may be subject to:

• Customs duties.

• Import taxes.

• Value-added tax.

• Brokerage fees.

• Handling charges.

• Local government fees.

• Carrier collection fees.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may be collected before or upon delivery.

Paddock Dream does not determine, collect, or control charges imposed by customs authorities, local governments, or shipping carriers.

We recommend contacting your local customs authority before ordering if you require additional information about possible import costs.

Refusing to pay customs charges may result in the package being returned, abandoned, held, or destroyed.

Any refund relating to a refused international package will be handled under our Refund Policy and may be reduced by original shipping costs, return costs, customs charges, or other non-refundable expenses permitted by law.

Shipping Delays

Delivery delays may occur because of circumstances outside our reasonable control, including:

• Customs processing.

• Weather conditions.

• Natural disasters.

• Public holidays.

• Postal disruptions.

• Carrier delays.

• Labour disputes.

• Flight cancellations.

• Transportation interruptions.

• Incorrect or incomplete addresses.

• Failed delivery attempts.

• High seasonal shipping volume.

• Government restrictions.

• International conflicts.

• Public-health emergencies.

• Supply-chain disruptions.

Estimated delivery windows do not constitute guaranteed delivery dates.

We are not responsible for delays caused by carriers, customs authorities, postal services, government agencies, or events outside our reasonable control.

However, we will take reasonable steps to assist customers when a shipment appears to be significantly delayed.

Delayed Packages

A package may still be in transit even if its tracking information has not recently updated.

Before contacting us about a delayed package, please:

• Review the tracking information.

• Confirm that the estimated delivery window has passed.

• Check for carrier notices or attempted-delivery updates.

• Confirm that the shipping address is correct.

• Contact the shipping carrier where appropriate.

If your package has not arrived after the estimated delivery window, contact us at:

hello@paddockdream.com

Please provide your full name, order number, and tracking number so we can review the shipment.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that the package may be lost, contact us at hello@paddockdream.com.

We may request additional information before opening an investigation with the carrier or fulfilment provider.

A package will not necessarily be treated as lost merely because tracking has temporarily stopped updating.

Any replacement or refund will depend on the tracking history, carrier investigation, shipping protection purchased, available evidence, and applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Verify the shipping address entered at checkout.

• Check around the delivery location.

• Check entrances, mailboxes, garages, porches, reception areas, and safe locations.

• Ask household members, neighbours, reception staff, or building management.

• Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.

• Contact the shipping carrier for delivery details.

After completing these steps, contact us at hello@paddockdream.com if the package remains missing.

Packages confirmed as delivered by the carrier are not automatically eligible for a refund or replacement.

We will review the available tracking information and any evidence provided.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Paddock Dream is not responsible for delivery failures, delays, additional costs, or lost packages caused by:

• Incorrect street information.

• Missing apartment or unit numbers.

• Incorrect postal or ZIP codes.

• Misspelled city or country names.

• Incorrect recipient names.

• Outdated addresses.

• Addresses that cannot receive deliveries.

• Incorrect information entered by the customer.

Contact us immediately at hello@paddockdream.com if you need to correct your address.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

If the package has already shipped, the customer may need to contact the carrier directly.

Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address.

• Delivery refusal.

• Failure to collect the package.

• Multiple failed delivery attempts.

• Unpaid customs duties or import charges.

• An inaccessible delivery location.

• Carrier or destination restrictions.

If a package is returned to our fulfilment facility, we may offer reshipment or a refund after the package has been received and reviewed.

Additional shipping charges may apply to reship the order.

Where the return was caused by an incorrect address, refusal, failure to collect the package, or unpaid customs fees, original shipping costs and return costs may be deducted from any refund where permitted by law.

Order Changes and Cancellations

Orders begin processing shortly after they are placed.

To request an address correction, product change, size change, or cancellation, contact:

hello@paddockdream.com

Requests should be submitted as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing has begun.

Once an order has shipped, it cannot be cancelled and must be handled in accordance with our Refund Policy.

Shipping Protection

We may offer optional shipping protection during checkout.

Where purchased, shipping protection may provide additional coverage for loss, theft, or damage during transit, subject to the conditions displayed when the protection is purchased.

Shipping protection fees may not be refundable after the order has shipped.

Customers who decline optional shipping protection may still retain any rights available under applicable law.

Damaged Packages

Please inspect your package and products promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact us at hello@paddockdream.com within 7 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the affected product.

• Photographs of the outer packaging.

• A photograph of the shipping label.

Damaged or incorrect products will be handled in accordance with our Refund Policy.

Do not discard the product or packaging until your request has been reviewed.

Delivery Refusal

Customers should not refuse delivery unless instructed to do so by Paddock Dream or the shipping carrier.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Refused packages may incur:

• Return shipping charges.

• Customs fees.

• Handling costs.

• Carrier fees.

• Original non-refundable shipping costs.

Any refund will be reviewed under our Refund Policy after the package has been returned and inspected.

Risk of Loss

Risk of loss and legal ownership of products will transfer as determined by applicable law and the shipping terms associated with your order.

Nothing in this policy excludes any responsibility or consumer protection that cannot legally be excluded.

Business Days

For purposes of this Shipping Policy, business days are Monday through Friday, excluding public holidays observed by our fulfilment facilities, shipping carriers, or delivery destination.

Weekends and holidays are not counted toward processing or estimated business-day delivery periods.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping rates, fulfilment procedures, carriers, delivery destinations, or legal obligations.

Any changes will be published on this page with an updated revision date.

The shipping terms displayed at checkout and the policy in effect when an order is placed will generally apply to that order, except where applicable law requires otherwise.

Contact Information

For questions regarding shipping, tracking, delivery, or your order, contact us at:

Trade name: Paddock Dream
Legal entity: ECOMGMD
Email: hello@paddockdream.com
Registered address: 8206 Blvd Louisiana, Albuquerque, New Mexico 87113, United States

Please include your order number when contacting us about an existing order.

Do not send product returns to the registered address unless we have expressly instructed you to do so.